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Evolution of AI Chatbots and Generative AI


April 15, 2024


4 mins



The AI Boom

The advent of technology has far surpassed our expectations. Gone are the days when AI was seen as a bad omen. Today, technology has evolved considerably. And AI, especially in terms of generative AI and chatbots, have become the face of this evolution. Recently, buzzwords have been thrown around frequently. These include Data Analysis', Machine Learning, etc. However, there’s little understanding of what they mean. Artificial Intelligence refers to machines thinking like humans, meaning they are different from the natural intelligence humans possess. Machines can be equipped to learn through training. However, how the latter stands out is because of its effectiveness. Machines can process enormous amounts of data rapidly. Thus, they can think and are able to perform many tasks a human does - only better. An example of this is the AI Chatbot.

AI Chatbot Guide

Before anything, it’s important to understand how chatbots work. Quite simply, it's an online interface. Its purpose is to have a conversation. The nature of this conversation varies. A rule-based chatbot works differently from an ERP chatbot Furthermore, it plays a key role in mobile development. Moreover, recently, industries are opting for it. Let’s take a look at chatbot development throughout the years, which has made a global impact.
  • AI Chatbot In Mobile Apps:
    • Search Optimization: Mobile app developers aim to improve functionality. Limiting the waiting time between searches is one way to achieve this. They not only improve the search time. But also, expand the search option to images as well. Now, people can get information about objects captured in photos. It recognizes the visual being uploaded. Then, it reroutes the page accordingly. Thus, increasing the user experience considerably.
    • AI Chatbot Customer Service: Previously, customer care was an integral part of running a business. A poor customer service department may lead to a firm’s failure. However, that all changed when AI-powered chatbots came in.They provide instant responses to customer queries. Furthermore, they’re available 24/7 at little cost. All the while, learning constantly from previous interactions, making it an asset to businesses worldwide.
    • AI Chatbot Voice Cloning: Another aspect of it that has intrigued many is voice cloning. To those unaware, it’s a process of creating a digital copy of one’s voice. Then, using an algorithm, it learns from that sample capturing the distinct features of one’s vocals. Thus, they’re able to mimic them. This makes them more personal to the user. Additionally, it makes the experience fluid. Little effort is required when using a phone.
  • AI Chatbot In Industries
    • Manufacturing AI Chatbot: Before it, supply-side queries were handled manually. These include ordering new supplies, delivery schedules, etc. However, they can be completed instantly. It can help managers update supply status. Additionally, they can keep the warehouse personnel informed about everything. Even the fulfillment of said deliveries. These tasks would previously require a lot of time and contact. Now, they can be automated.
    • Healthcare AI Chatbot: The world of healthcare seems expensive and confusing. From mounting expenses to repeating questions, the process can be tiring. Furthermore, due to its costly nature, there’s little one-to-one time between patients and physicians. However, there exists a way to address them.They can help patients make appointments with ease. Moreover, they answer simple, repeating questions. Thus, offering information services that cost little time. Consequently, patients can spend an adequate amount of time with their physicians, eliminating the possibility of a false diagnosis.
    • Retail AI Chatbot: No industry has benefited more than the retail industry. With the arrival of options like Alexa has revolutionized the market, not just for the chatbot development company, but for the people using it, too. They assist people in managing their carts effectively. Hence, streamlining purchases. Apart from that, they provide informational services, too, instantly responding to various queries. Consequently, they not only save costs for the firm but also ensure the customer has a smooth experience.

The Conclusion

All in all, the AI Chatbot train shows no signs of slowing down. On the contrary, experts argue that it’s only picking up pace. With numerous benefits in mobile apps, there’s little reason not to use them. They will further enhance the search optimization process along with providing security. Not to mention the customer service it effortlessly provides. It had a similar effect in industries too. With retail, warehousing, and healthcare all benefiting from it. They certainly can’t imagine a life without it now. On the contrary, those businesses that intend to not use them may be left behind. As an AI Chatbot not only improves efficiency, but a customer experience as well.